Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your own experience with a Canadian online casino? This page explains how to reach Online Casinos Canada, what we can help with, and what to expect once you've sent a message.
What we can help with
Online Casinos Canada is an independent review and comparison site covering online casinos available across Canadian provinces, with a particular focus on payout speeds, bonus terms and overall reliability. We're happy to hear from readers on topics such as:
- Corrections or updates to information in our casino reviews or comparison tables
- Questions about how we rate and rank operators like those featured on this site
- Feedback on your own experience signing up, depositing or withdrawing at a listed casino
- General queries about bonus terms, payment methods or licensing as it applies to Canadian players
- Suggestions for casinos or features you'd like to see covered
What we can't do
It's worth being clear about the limits of what a review site can offer. We don't operate any of the casinos listed on this site, so we can't access your account, process a withdrawal, resolve a billing dispute or issue a refund on a casino's behalf. If you have an active account issue — a delayed payout, a bonus that hasn't credited, or a login problem — the fastest route is always the operator's own support channel, since only they can see your account details.
If a dispute with a casino has stalled and you feel it hasn't been handled fairly, that's still worth telling us about. It helps keep our reviews and ratings honest, even though we can't intervene directly on your behalf.
Before you get in touch
A few quick checks often save time:
- For questions about bonus rules, wagering requirements or eligibility, check the full terms listed on the casino's own site alongside our review — headline offers always come with conditions attached
- For general guidance on playing safely and setting limits, our Responsible Gambling page covers the tools and support options available to Canadian players
- For questions about how this site itself operates, including our editorial approach, our About Us page and Terms and Conditions answer most of the common ones
How we handle your message
When you contact us, we read every message individually — there's no automated ranking or scoring system deciding which queries matter. We can't promise a same-day reply, and more detailed questions (for example, ones involving a specific casino's terms or a licensing query) may take a little longer to research properly before we respond. We won't ask for sensitive account information such as passwords or full card details, and you should never send these to us or to anyone claiming to represent a casino outside its official support channels.
A note on our reviews
Online Casinos Canada may earn a commission when readers sign up with a casino through links on this site. This doesn't affect how operators are rated or ranked — our reviews reflect the same criteria across every brand we cover, including payout reliability, game selection, bonus fairness and licensing standing. If you think we've got something wrong, telling us through this page is genuinely the quickest way to have it looked at.